RETURN AND REFUND POLICY
1. Unlistore is open for return/s and refund/s process, but you have to check your ordered item if they are able to return, because not all products of Unlistore is available for returning process once the item had reached its returning process availability period.
2. Unlistore returning process may go beyond 7- 14 days.
3. Unlistore will accept your return/s only by the following reasons:
a.) RECEIVED WRONG PRODUCT. The item/s you had received is not what you ordered.
b.) WRONG PRODUCT ORDERED. The item/s you ordered is not what you really about to purchase.
c.) THERE WAS A PROBLEM WITH THE PRODUCT. The item/s you had receive was not functioning or have missing parts either.
d.) DAMAGE DELIVER. The product you received had beed damaged upon delivery.
e.) RETURN ITEM. You already don’t like to continue purchase the item/s you ordered.
4. Unlistore has three (2) kinds of reimbursement:
a.) REPLACEMENT – wherein your item/s could be replace by a new one due to a malfunction, wrong product delivered, wrong product received issue.
b.) REFUND MONEY- wherein your money could be returned to you, but you have to know that there could be some deductions.
UNLISTORE RETURNING PROCESS
a.) If you decide to return what you ordered just log in with your account to Unlistore website (https://www.unlistore.ph) and see “My Account” then “Orders” from there you would be able to see the status of your order if it is open for return procedures. See to it that you remember the order number of the item/s.
b.) On the right side part in line with your respective order number you could see a “Return” and “Details” tab, you can click “Return”, because that only means that your product was open for returning process.
c.) Once you click “Return” you have to fill up the “Return Reason” and the “Return Action” you want.
d.) Next to that is you have to download the Return Slip that is already included in the system or you can download it here. After downloading that, please answers the given questions regarding your Order returns completely as necessary.
e.)If the Return Slip was already filled up completely, you have to upload the form and send it back to Unlistoreg for approval of your Order return/s.
f.) Unlistore Philippines will send you an email containing your Return approval details.
UNLISTSORE RETURNING ITEM PROCESS FOR THE CUSTOMER
a.) As part of Unlistore returns policy, you have to return the item completely as well as the freebies and accessories because non- compliance of this may result to rejection of your return/s.
b.) In returning your order, LBC Company is the only accredited shipment center of Unlistore for your return. LBC may reject your item if:
You don’t pack your order properly
Return tracking number or order number are not attached or being listed on the box or parcel of the item you are about to return
NOTE: Unlistore is not liable for any of your returning shipment fee
c.) An email from Unlistore Philippines. will be sent to you once your item is already received by Unlistore.
5. Unlistore Return Action Policy
a.) For replacement action of your order, it’s a one (1) week process to replace your previous order. Wait for an email for the shipment of your item/s.
b.) For refund money option of your order, it consists of 2-3 days process.
6. Have you ever experience difficulties? Please feel free to call our customers service hotline (049) 304-3821 or Sun | Viber ：0923-7365381
Item Returns - Unlistore provides return/s and refund/s processes but because not all products of Unlistore are available for the returning process, you have to check your item if they are still within the returning process availability period. Unlistore’s returning process may go beyond 7-14 days.
Item Return Policy - Unlistore will only accept your return/s only and if only by the following reasons:
- The item/s you received is not what you ordered.
- The item/s you ordered is not what you really are about to purchase.
- The item/s you received is not functioning well or have missing parts.
- The item/s you received has been damaged upon delivery.
- You don’t like to continue purchase of the item/s.
- We only refund the amount of that you have purchase (Note : Not include Shipping Fee).
- We only Deposit to the same company name or customer name that have list in our record (Billing Information) .
- We only start process your refund when we received your retrun item with complete in "ITEM RETURN POLICY" . it consists of 2-3 days process.
- We will send you a copy of deposit slip when we have already deposit to your accounts.